Roffa Soluciones handles your personal data with care. This policy explains which data we process, why we do so and what rights you have. We follow the European privacy law (GDPR) and the Spanish LOPDGDD.
Who is responsible?
Roffa Soluciones S.L., Avenida Federico García Lorca 17, 18680 Salobreña (Granada), Spain. CIF: B42754218. Email: hola@roffa.es, phone +34 958 874 874.
What data do we process?
We only process data you give us yourself or that's needed for the website to work:
- name, email address and/or phone number if you fill in a form, email, call or WhatsApp us;
- the content of your message and the topic (buying, selling, legal or renovating);
- your email address if you save a search or sign up for the newsletter;
- information you provide as part of an assignment, such as documents about a property;
- technical data sent by your browser, such as your IP address, to keep the site secure and available.
Why, and on what legal basis?
- Answering your question or arranging an appointment: at your request (pre-contractual measures).
- Providing our services, such as purchase guidance, sales, legal services or a renovation: performance of the contract.
- Legal obligations, such as accounting and Spanish anti-money-laundering law: legal obligation.
- Property alerts and newsletter: only with your consent. You can unsubscribe at any time.
- Website security: our legitimate interest.
How long do we keep your data?
We keep enquiries via the contact form for a maximum of 12 months if they don't lead to an assignment. We keep data from an assignment for as long as the law requires (tax and anti-money-laundering usually up to 10 years). We delete property alerts as soon as you unsubscribe. [periods to be confirmed]
Who do we share data with?
We never sell data. We only share it when necessary for our services or for the website to work:
- notary, Land Registry, town hall, banks or other parties in your file, only with your knowledge;
- our hosting provider (servers in the EU) and email provider;
- Idealista, only if you contact us through a listing there.
We make agreements with all these parties on careful processing.
Your rights
You have the right to access, rectification, erasure, restriction, portability and objection. Send your request to hola@roffa.es; we'll respond within one month. If you disagree with how we handle your data, you can file a complaint with the Spanish supervisory authority, the Agencia Española de Protección de Datos (aepd.es).
Security
The website runs entirely over a secure connection (HTTPS). Forms are protected against misuse and only our team has access to your messages.